Delivery & Returns
Complete transparency regarding the delivery process and return policy in our multi-vendor marketplace.
How Does Delivery Work?
Each seller prepares and ships their own packages using their preferred courier. There is no central warehouse for Tabakerya.
If you order products from 2 different sellers, you will pay for the shipping of each package separately. The costs are visible in the cart before confirmation.
Most vendors ship within 24-48 business hours. Transit time depends on the courier chosen by the vendor and your location.
Cash on Delivery (COD): Pay in cash or by POS card directly to the courier upon receipt. It is the main and fastest method.
Bank Transfer: Available as an alternative. You will receive the IBAN after order confirmation. Recommended for accounts with a negative history or for companies that prefer advance payment.
Return Policy
Since each seller manages their own stock, returned products must be sent back to the vendor's address, not to Tabakerya.
You have the legal right to return any product within 14 calendar days of receipt without needing to provide a reason. The product must be unopened and in its original packaging.
Contact the vendor directly using the “Contact Seller” button on the product page or in your order history. He will provide you with the return address and specific instructions.
The seller is responsible for refunding the amount after verifying the returned product. Tabakerya facilitates communication, but the financial process is between you and the seller.
Exceptions and Restrictions
Sealed tobacco products and opened alcoholic beverages cannot be returned for hygiene and food safety reasons, in accordance with current legislation. This restriction applies only to sealed/opened products. Accessory items (devices, lighters, etc.) can be returned normally if they are unopened.